I booked the stay over the phone. Awesome service through the phone. Professional yet friendly service by the reservation team (sorry I can’t recall the names). The nightmare started when I requested for a special arrangement for my stay, I’m celebrating my partner’s birthday. The housekeeping and concierge called me but I gave up talking to them. I dealt with the reservation team who handled my request. The reservation team communicated to the teams accordingly and ‘apparently’ it can be done. Phewww… My initial request with the mentioned teams was not ‘accepted’. How funny is that for a 5 star hotel! A let down if you ask me.
Anyway moving on to actual stay. Check-in was smooth as it was done at the executive floor. We had coffee and finger food while waiting at the executive lounge.
I was very surprised when we got to the room, which is an Executive Club suite. It was fantastic! It’s huge and looks really good. The bed was comfortable and so relaxing. A clear view of KL tower and you can also spot KLCC. If you wondering what is included in the room; free breakfast, access to executive lounge, evening cocktails, 2 pcs of laundry per day.
They had the bed decorated with rose petals and decorations which were awesome and a nice surprise to my partner.
The executive lounge is a nice place to be. Relaxing set up and perfect to lounge. The staffs are attentive but some of them are just average. Could be better in the delivery of service as some of them don’t look very keen to ‘serve’. The evening cocktail session was nice, from 5-8pm. A variety of finger foods, fruits, yogurt, bread and drinks, basically bottomless. I enjoyed it.
I also had ordered food while staying here via the room service. It was handled well and food was good.
Check out was fast and smooth. Not much personal touch by the staff.
Overall I loved my stay at the hotel and love love the Executive Club Suite. I have stayed in other hotels’ executive room but this one is most outstanding in term on space, room feature and exclusivity which surpassed by expectation. I had stayed here previously (many years ago) and at that time, all facilities looked dated. Only comment is the service rendered by the staff. While it is sufficient it was not that memorable. No personal touch or I would rather say ‘service with an attitude’, good attitude obviously.
Visited in April 2017.